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Fraud & ID Theft Protection

Contact us immediately if you suspect you have fallen victim to a social engineering attack and have disclosed information concerning your BCBank, Inc. accounts. Call us at (304) 457-3300 or visit your local BCBank, Inc. branch location. Regularly monitoring your account activity is a good way to detect fraudulent activity. If you notice unauthorized transactions under your account, notify BCBank, Inc. immediately.

Be Aware of Social Engineering Attacks!

BCBank prides itself on maintaining the security of our customers. We believe that informing our clients about social engineering attacks and other forms of fraud can effectively prevent online attacks from happening. For instance, in a social engineering attack, an attacker uses human interaction to manipulate a person into providing them information. People have a natural tendency to trust. Social engineering attacks attempt to exploit this tendency to steal your information. Once the information has been stolen it can be used to commit fraud or identity theft. Criminals use a variety of social engineering attacks to attempt to steal information, including website spoofing (which is the act of creating a fake website to mislead individuals into sharing sensitive information) and phishing (which is when an attacker attempts to acquire information by masquerading as a trustworthy entity in an electronic communication).

Security Information & Fraud Prevention Tips from BCBank

  • Pay attention to the web address (URL) of websites. A website may look legitimate, but the URL may have a variation in spelling or use a different domain.
  • If you are suspicious of a website, close it and contact the company directly.
  • Do not click links on social media sites, pop-up windows, or non-trusted websites.
  • Only give sensitive information to websites using a secure connection. Verify the web address begins with “https://” (the “s” is for secure) rather than just “http://”.
  • Avoid using websites when your browser displays certificate errors or warnings.
  • Delete email and text messages that ask you to confirm or provide sensitive information, unless it is an email you are expecting.
  • Beware of visiting website addresses sent to you in an unsolicited message
  • Try to independently verify any details given in the message directly with the company.
  • Utilize anti-phishing features available in your email client and/or web browser.
  • Utilize an email spam-filtering solution to help prevent phishing emails from being delivered.
  • Do not open attachments received from unknown senders or unexpected attachments from known senders.
  • Be cautious of the amount of personal information you make publicly available through social media sites and other methods. The more information publicly available about you, the easier it is for attackers to craft more convincing phishing messages.

To learn more about information security, visit any of the following websites:

Text Message Fraud Alerts in North-Central WV from BCBank

With BCBank’s new smsGuardian™ service, you can sign up for anti-fraud notifications regarding activity on your BCBank debit card. These notifications arrive as text messages to your mobile device. These will allow you to block your card from further use if the transactions are fraudulent. If they are not, you can simply ignore the message! You can expect a text message when your debit card:

  • Completes five or more authorizations in 24 hours
  • Has authorizations greater than $300.00
  • Is used out of state or internationally
  • Is not present during the transaction
  • Is declined during the transaction

Enrolling is easy! Simply click below and follow the on screen instructions:

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